All bouquets, arrangements, and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and color. Our florists always aim to create a bouquet as similar as possible to the original product.
In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh and therefore may include flowers that are still not in full bloom. This is not something negative but makes sure that your floral gift can be enjoyed for as long as possible, All prices are given under each product and size respectively. Delivery fee and service fee is added to each order. If the number of flowers is not specified in the product description it may vary depending on the flower's size and price. Beyond that range of flowers among the florists vary according to season and availability.

Mother’s Day, Christmas and Valentine’s Day

High demand for flowers for Mother’s Day, Christmas and Valentine’s Day means that the assortment available from individual florists may be very variable, and that certain blooms will be substituted by similar ones in similar colours. The product supplied may therefore differ slightly from the image in the online store. Our florists will naturally do their very best to supply a product equivalent to the bouquet you have ordered. The number of stems in the bouquet may vary depending on local prices and assortments unless a specific quantity is stated in the product description.

Deliveries to company addresses must be ordered one day in advance.
In some cases, the florist may need to phone in advance of delivery (for example, to ensure access to an entrance or the like), so it is important to provide the recipient’s phone number when placing your order. The delivery fee covers only one delivery attempt, so if the florist is unable to gain access to the premises to make the delivery, the flowers will then be available for collection at the local florist’s afterwards.
Please note that the price of certain flowers increases during peak floral periods. The prices are controlled by the large flower wholesalers in the Netherlands, which Euroflorist has no influence over. This is why we offer a very broad selection of diverse cut flowers and bouquets in order to be able to offer items in all price ranges.

We always strive to deliver as early as possible, but on holidays when we have extra orders, this is not always possible. Some orders may therefore be delivered in the afternoon and evening.

Gift cards

Our beautiful gift cards are available for purchase in all member shops. They can be used as payment instead of cash. You can either buy it as a complimentary gift to your flowers or as a gift instead of buying flowers. The gift cards are available in the For information on where to find your local EuroFlorist shop, go to Search florist in the menu to the left, or contact Customer Service. All our gift cards are non-taxable, i.e. no VAT is included.

Addons
All addons available are presented in the order process after you have selected your gift. The selection of addons can vary, depending on availability in the region where you want to send flowers. Pictures of addons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.
International orders
For international orders, we have selected products specifically to each country. EuroFlorist Norge AS cannot guarantee product design for international orders. Delivery fee vary depending on the country you want to send the flowers to. All prices are presented to you before you complete your purchase. All prices on international orders are excluding VAT.

Discount codes and e-Vouchers
If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place.
Our discount codes and vouchers can be used in our webshop, in the order process before you complete the payment.
Note that discounts are usually valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.

Privacy Policy
Euroflorist Norge AS handles all customer information as confidential. EuroFlorist Norge AS does not provide customer information to third parties without the customer’s explicit consent. For more information read our Privacy Policy.

News emails and text alerts

Delivery times and Guarantees

General
The time of delivery may vary due to different agreements with delivery companies. Delivery of your flowers usually takes place between 8.00 am and 9.00 pm on weekdays and 9.00 am to 4.00 pm on Saturdays. Euroflorist Norge AS cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.

Same Day Delivery
For orders placed before 14:00 pm Monday-Friday and 12:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. Euroflorist cannot guarantee deliveries on Sundays and public holidays.

Delivery with Gordon

Some of our bouquets are delivered by Gordon. Applicable bouquets can be seen on the product page at euroflorist.no. Gordon delivers flowers to the recipient’s door between 16.00-22.00.

The recipient is contacted by Gordon via SMS to ensure that the door codes and other important information is correct. Information can be changed and the package tracked via the SMS. The recipient will receive another SMS when the package has been delivered. If it is not possible to deliver to the stated address, the orderer is contacted by our customer service in order to get more information to deliver the flowers on the following day.

You can only cancel or change orders that are sent with Gordon up to the day before delivery.

Gordon does not deliver to business addresses, hospitals or churches.

Sundays and Public Holidays
We do not guarantee delivery on Sundays and public holidays. All orders for those dates will be delivered on the closest business day before or after requested date. The office is also closed Sundays and holidays, and all emails will be answered the closest business day after.

Funeral orders
Funeral Sprays and wreaths are large products, which require a large quantity of flowers. This type of product order should be placed 3 days in advance to guarantee delivery.
For funeral bouquets and condolences/sympathy products, we guarantee same day delivery if you order within our given time frame (see our same day delivery policy above, in the same section ‘Delivery times and Guarantees’).

International orders
Flower orders to other countries are delivered by a local representative in that country.We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.

Delivery to corporate addresses
The cut-off time for orders for delivery to company addresses is 10am on weekdays. We are unable to make deliveries to corporate addresses on Saturdays and Sundays. Delivery will be made during business/office hours. When delivering to schools, hotels or companies, for example, the order is typically delivered to the building’s reception or the like. In such cases, Euroflorist is liable only for ensuring that the order is delivered to the reception.

Liabilities and Delivery Conditions
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
The florist may contact the recipient to arrange delivery, in cases where delivery information is missing, or he/she suspects there might be a door code or similar to access the premises.

During extreme weather conditions, we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible.
The flowers will be delivered to the recipient by a local florist or a local courier company if the florist work with one. In rare cases, flowers may be delivered by bus, postman or boat, due to limited accessibility of the recipient’s address. There are no deliveries by bus/postman/boat on weekends and public holidays.

Payment and Security
You have several payment options to choose from when you make an order with Euroflorist Norge AS
All credit card payments to Euroflorist Norge AS are handled by an accredited and secure e-commerce company, and security of payment via our website is of the highest order.
To be approved for payment by invoice as a private customer, we will run a credit check when you make your first purchase. An additional charge applies when you pay by invoice to cover administration costs. The payment terms of invoices are 14 days. Euroflorist Norge AS is entitled to set a credit limit to customers.
When you pay with Klarna Invoice then you automatically accept Klarnas Terms&conditions. You can read them here - Klarnas Terms&Purchase

Note: You must be 18 years or older to make a purchase with Euroflorist Norge AS

Order confirmation
After a purchase has been completed, you will see an order confirmation directly on the screen. An order confirmation is also sent to the given e-mail address you registered as a customer. Should you not have received a confirmation, please contact our helpful Customer Service.

Fraudulent orders
All acts of deception and fraudulent orders will be reported to and handled by the local police.

Upload and Distribution of Content
Downloading content from Euroflorist Norge AS websites is at your own risk.
Our content, including images are protected by copyright laws. All images on the website are owned by the company, and any commercial use or display of our images and plagiarism of text, without our approval, is strictly forbidden. If you wish to use our images and/or text, please contact us.

Change or cancel an order:

Send an email or chat with our customer service team to inform us of any changes to your order. We require 24 hours advance notice of any changes. If you request changes on the delivery date or the day before, we will naturally do everything we can to meet your request but we are unable to guarantee that the change can be made.

At Christmas and on Valentine’s Day, Mother’s Day and other special dates, we may require at least 72 hours notice of any changes. Due to the high volumes of orders on these occasions we need ample time to prepare and arrange deliveries and it may not always be possible for changes to be made.

Refund Policy

8.1
Refunds may occasionally be given at the discretion of the management.

9
IF PRODUCTS ARE DAMAGED OR FAULTY

9.1
Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery date of your products.

9.2
We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge.

9.3
If you want to return a Product to us other than in accordance with clause 9.2, because it was damaged when delivered or is faulty, please use our returns policy set out in clause 11. If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.

9.4
We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.

10
IF WE HAVE SENT YOU THE WRONG PRODUCTS

10.1
If we send you a Product that you have not ordered please use our returns policy set out in clause 11. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.

11
RETURNS POLICY AND COMPLAINTS

11.1
If you are returning a Product in accordance with clauses 9 or 10 or you have a complaint please contact the Customer Services team via our contact page or by post at Euroflorist Norge AS C.J. Hambros Plass 2C, NO-0614 Oslo, Norway. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.

11.2
Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us.

11.3
If you do not use the returns reference number on all correspondence it may delay our response to you.

Euroflorist Norge AS
C.J. Hambros Plass 2C
NO-0614 Oslo
Norway
Company Reg. Number 943519668
VAT Number NO943519668MVA